Industry leading operational performance, award-winning customer service
Our diversified fleet features purpose-built containerships, as well as combination container and roll-on, roll-off vessels and specially designed container barges. Matson’s vessels are U.S. built, owned and operated, which provides significant advantages in the integrated trade lanes of the company’s operations. Serving Hawaii continuously since 1882, Matson is uniquely experienced in carrying the wide range of commodities needed to support economies that rely on ocean transportation. Matson’s reliable just-in-time service to Hawaii, Alaska, Guam, Micronesia and the South Pacific is a key component of the distribution system allowing business customers to continually replenish inventories from distribution centers on the U.S. Mainland.
Our extended reach in the Pacific includes expedited Transpacific services from China to the West Coast. Matson’s China – Long Beach Express offers weekly service from Xiamen, Ningbo and Shanghai to Southern California. Along with providing the fastest transit times and superior customer service, Matson’s hallmark on-time arrivals, next-day cargo availability and seamless intermodal connections with Matson Logistics have firmly established our Transpacific service as the premium choice in a field of global carriers in the trade.
Matson’s Mission: to move freight better than anyone
Our business model is designed to provide superior service. Dedicated terminal facilities and equipment allow us to dock, unload, reload and sail our vessels on schedule with industry-leading speed and reliability. An extensive fleet of owned chassis readily available throughout our network and superior tracking technology consistently enables the industry’s fastest truck turn times and cargo availability upon arrival. All of Matson’s services are supported by experienced shipping professionals readily available by phone or email at our port locations or our Customer Service Center, as well as the latest technology providing customers with the tools they need to manage complex supply chains. Online booking and billing, electronic payment, EDI transactions and shipment tracking all offer superior visibility, convenience and speed in delivering key shipment information.
Our ocean shipping services are further strengthened by the vast transportation network of our subsidiary, Matson Logistics. A leading provider of multimodal transportation services in North America, Matson Logistics specializes in domestic and international rail intermodal service, long haul and regional highway brokerage, supply chain services and less-than-truck-load (LTL) transportation services. It also offers comprehensive third-party logistics services that include warehousing, distribution, less-than-container-load (LCL) consolidation and international freight forwarding. Matson Logistics serves a broad range of customers and industries with customized transportation solutions and award-winning customer service.
World Class Customer Service
For 140 years, the foundation of our business has been built on a culture of people helping people and deep customer relationships. We get satisfaction from being a trusted business partner, anticipating needs and delivering fast, convenient assistance tailored to every customer. It’s why we have specialized Customer Service teams that offer expertise in various trades and commodities. And why you’ll never have to deal with an automated voice response system when you call our Customer Service Center, where it takes less than six seconds on average to reach one of our seasoned shipping experts. It’s also why our booking and billing accuracy hover around 99 percent, 85 percent of our billing requires no paperwork, and shipment corrections can be made instantly by phone.
Call us. We’ll treat you right.